Welcome to Planet Nine Support! We're here to help you navigate the World Wide MUD and make the most of our privacy-first platform.
Q: What is Planet Nine?
A: Planet Nine is a privacy-first platform built on the Sessionless authentication protocol. We provide a secure, cookie-less way to browse and interact online without traditional passwords or email addresses.
Q: How does Sessionless authentication work?
A: Instead of passwords and email addresses, we use cryptographic key pairs. Your public key serves as your identifier, while your private key (stored only on your device) proves your identity. This means we never store passwords or personal information.
Q: What if I lose my private key?
A: Your private key is stored only on your device, and we cannot recover it if lost. We recommend backing up your private key securely. Think of it like a cryptocurrency wallet - you are responsible for keeping it safe.
Q: What is Roam?
A: Roam is our cookie-less browser for the World Wide MUD (Multi-User Dimension). It lets you browse without traditional tracking cookies, putting your privacy first. Learn more at
Codeberg.
Q: Where can I buy Planet Nine media?
Q: How do I report a bug or security issue?
A: For bugs, please open an issue on our
GitHub repository. For security issues, email security@planetnine.app with details.
Q: Is Planet Nine open source?
A: Yes! Many of our components are open source. Check out our
GitHub to explore the code, contribute, or build your own applications using our protocols.
Q: How do payments work on Planet Nine?
A: We use Stripe for payment processing. When you become a seller, you'll create a Stripe Connected Account. Stripe handles all payment information securely - we never see your banking details or credit card numbers.
For technical issues, please include the following information when contacting support: